General conditions of Sale


These General Conditions apply to visitors to this website and are intended to regulate the terms and conditions governing the provision of the Online Store ("Service" or "Online Store") by Cork Padel CKPD - Material and Activities, Sports, headquartered at Travessa da Charneca do Algar de Água, nº111, 2495-405 Fátima under the unique registration and identification number of legal person nº 514590513, hereinafter referred to as "CORK PADEL".    

The Service consists of providing access to the Online Store through the address which, in addition to providing information on a set of products and / or services, allows the User, by electronic means, to order the products on it disclosed, under the terms and conditions described herein.   

The ordering of products must be made by Users aged 18 (eighteen) years or older (individuals under the age of 18 must have authorization from their legal representatives). The elements and information transmitted by the User will enjoy full legal effects, the User recognizing the electronic purchases, and the User cannot claim the lack of signature for non-compliance with the obligations assumed.   

Navigation on the website, as well as the purchase of any product in the virtual store, implies the acceptance of these General Conditions by the User.   

CORK PADEL reserves the right to change these General Conditions without prior notice, any changes being published on the website.


     1. Products 

CORK PADEL takes into account the information related to the essential characteristics of the products through technical descriptions shared by its suppliers or by third parties, of photos and videos that illustrate the products marketed, in strict respect for the best standards of the market, transmitting them clearly to your customers on the page of each product and / or service you offer.   

CORK PADEL will do everything possible so that the information presented does not contain typographical errors, and will be quickly corrected whenever they occur. If you purchase a product that has different characteristics to those presented online, you have the right to terminate the purchase contract under the applicable legal terms.   

CORK PADEL will do everything possible to ship all the products ordered, but it is possible that, in certain cases and due to causes difficult to control by CORK PADEL, such as human errors or incidents in the computer systems, it is not possible to make available any of the ordered products. by the User. If any product is not available after placing the order, you will be notified by email or telephone.

At that time, you will be presented with the possibility to cancel the order with the respective refund, if you have already made the respective payment.   All information on prices, products, specifications, promotional actions and services may be changed at any time by CORK PADEL.


CORK PADEL makes available on its website, clearly, the total price of each good or service, including taxes and fees, additional transport charges, postal or delivery charges or any other charges that may apply

CORK PADEL cannot be held responsible in the event of an error in computer, manual, technical, or any other source, which causes a substantial change not foreseen in the sale price to the public on the website, so in cases where if it is exorbitant or manifestly insignificant, the purchase order will be considered invalid and canceled and the Customer will be informed of this fact.   


The prices and products available on the website, coincide with those practiced in physical stores.


 For the convenience of the User, CORK PADEL makes available on the website the following means of payment for products and / or services:

     - Visa, MasterCard or American Express cards;        

     - ATM          

     - MB Way


3.1. All products and services sold in this Online Store are in accordance with Portuguese law.

3.2. The Store has adequate security levels, however CORK PADEL will not be responsible for any losses suffered by the User and / or by third parties, due to delays, interruptions, errors and suspensions of communications that originate from factors beyond their control, namely, any deficiencies or failures caused by the communications network or communications services provided by third parties, by the computer system, by the modems, by the connection software or any computer viruses or resulting from the download (“download”) through the infected files service or containing viruses or other properties that may affect the User's equipment. 

If for any reason of error in accessing the Online Store website, it is impossible to provide a service, CORK PADEL will not be responsible for any losses.

3.3. The consultations of data and information carried out within the scope of this Service, are presumed to have been carried out by the User, exempting CORK PADEL from any responsibility arising from the abusive or fraudulent use of the information obtained.

3.4.CORK PADEL will not be responsible for any loss or damage caused by abusive use of the Service that is not directly attributable to you as a fraud or serious fault.

3.5. CORK PADEL is not responsible for the damages or damages resulting from the non-fulfillment or defective performance of the Service when it is not directly or indirectly attributable by way of intent or serious fault, not being responsible in particular for (i) errors, omissions or other inaccuracies related to information made available through the Service; (ii) damages caused by the fault of the User or third parties, including violations of intellectual property, (iii) for non-compliance or defective compliance that results from compliance with judicial decisions or administrative authorities or (iv) for non-compliance or defective compliance that results the occurrence of force majeure situations, that is, situations of an extraordinary or unpredictable nature, external to CORK PADEL and that cannot be controlled by it, such as fires, power cuts, explosions, wars, riots, civil insurrections, government decisions , strikes, earthquakes, floods or other natural cataclysms or other situations not controlled by CORK PADEL that prevent or hinder the fulfillment of the assumed obligations.

 3.6. CORK PADEL does not guarantee that:

1. the Service is provided uninterruptedly, is safe, without errors or works in an infinite way;

2. the quality of any product, service, information or any other material purchased or obtained through the Service fulfills any expectations of the User in relation to it;

3. any material obtained in any way through the use of the Service is used at the User's own risk and risk, who is solely responsible for any damage caused to his computer system and equipment or for any loss of data resulting from that operation;

4. no advice or information, whether oral or written, obtained by the User from or through the Service will create any guarantee that is not expressed in these General Conditions.

3.7. The User accepts that CORK PADEL cannot in any way be held responsible for any damage, including, but not limited to, damages for losses of profits, data, content, or any other losses (even if previously notified by the User about the possibility of the occurrence of such damages), resulting from:

 i)  the use or inability to use the Service;

ii)  the difficulty of obtaining any substitute for goods / services;

iii) unauthorized access or modification to personal databases.


4.1.The User undertakes to:  

i) Provide personal data and correct addresses; 

ii) Do not use false identities; 

iii) Respect the order limits imposed. 

4.2. If any of the data is incorrect, that is, insufficient, and for that reason there is a delay or impossibility in the processing of the order, or eventual non-delivery, the responsibility lies with the User, and CORK PADEL is exempt from any responsibility. In the event that the consumer breaches any of these obligations, CORK PADEL reserves the right to eliminate future purchases, block access to the store, cancel the supply of any other services made available simultaneously by CORK PADEL to the same User; and, still, not allow the future access of the User to any or any services made available by CORK PADEL.

4.3.  It is expressly forbidden to use the products and services acquired for commercial purposes, namely for the purpose of reselling goods.


5.1. CORK PADEL guarantees the confidentiality of all data provided by Users.

5.2. The personal data identified on the order form as mandatory supply are indispensable for the provision of the Service by CORK PADEL. The omission or inaccuracy of the data provided by the User is his sole and entire responsibility and may give rise to the refusal to provide the Service by CORK PADEL.

5.3. The User's personal data will be processed and stored by computer and are intended to be used by CORK PADEL within the scope of the contractual and / or commercial relationship with the User and, in case of launching new products.

5.4. Under the terms of the current legislation on the protection of personal data, the User is guaranteed, without additional charges, the right to access, rectify, erase their personal data, oppose their use, limit the processing and portability of their data, for the purposes of purposes foreseen in the previous number, and for this purpose you should send your request to [email protected]

5.5. CORK PADEL respects the privacy of the User and the protection of his personal data. Any and all information collected on the website will be kept confidential and will not be given to third parties without the user's express prior consent.

5.6. The data provided by the User will be treated exclusively to provide services and services requested by the User and improve their experience on the website, cf. Privacy Policy.


6.1. At the request of the User 

 At the request of the User

The User may cancel his order by requesting it from CORK PADEL through the telephone number or e-mail referring the order number, which will be accepted as long as the order has not yet been processed. After its processing, CORK PADEL will try to deliver it, but the User has the option of not accepting it. For the purpose of cancellation, the User must indicate the following data to CORK PADEL:

a) Order number; 

b) TIN with which you placed the order and delivery address.

6.2. By decision of CORK PADEL  

CORK PADEL reserves the right not to process orders when it finds any inconsistency in the personal data presented or observes misconduct on the part of the buyer. CORK PADEL reserves the right not to process any order or refund, in the event of errors in the values ​​and / or characteristics of the products, when these arise from technical problems or errors beyond CORK PADEL.


7.1. The User, in the case of being a consumer, may exercise the right of withdrawal without any compensation being demanded, within 14 (fourteen) days from the day on which the consumer acquires physical possession of the good.

To exercise this right, the user may use the draft indicated below, indicating all his identification data, the good(s) he intends to return and the date of acquisition. The communication must be made, by letter, through the return of the purchased good, or by other suitable means and susceptible of proof within the period defined above.

In the case of exercising the right of free resolution, the User will fully bear the costs of returning the good(s). In the case of the return of goods that by their nature cannot normally be returned by post, the User must bear the direct costs of said return.


Right of free resolution    

The consumer has the right to withdraw from this contract within 14 calendar days, without giving any reason.

The period for exercising the right of free resolution expires 14 days from the day following the day "on which you (or a third party indicated by you, other than the carrier) acquires physical possession of the goods".

In order to exercise your right of free termination, you must notify us at [email protected] your decision to terminate this contract by entering your name, geographic address and contact details.

In order for the free withdrawal period to be respected, it is sufficient that your communication regarding the exercise of the free withdrawal right is sent before the end of the withdrawal period.

Effects of free resolution   

In the event of termination of this contract, you will be refunded all payments made, including delivery costs (with the exception of additional costs resulting from your choice of a shipping method other than the less expensive method of normal shipping offered by us ), without undue delay and, in any case, no later than 14 days from the date on which we are informed of your decision to withdraw from this contract. We make these refunds using the same payment method you used for the initial transaction, unless you expressly agree otherwise; in any case, it does not incur any costs as a result of such reimbursement. In the case of a sales contract in which you have not offered to collect the goods in the event of free termination, insert the following: "We may withhold the refund until we have received the returned goods."

In the event that the consumer has received goods under the contract «You must return the goods or deliver them to us or to ... [insert the name of the person and the geographical address, if any, of the person authorizing to receive the goods], without undue delay and no later than 14 days from the day on which you inform us of the free termination of the contract. The deadline is considered to have been respected if you return the goods before the 14-day deadline has expired.” “You must bear the direct costs of returning the goods.”,

B. Free resolution form template 

(you should only complete and return this form if you want to terminate the contract)

To [insert name, geographical address and, where appropriate, the professional's fax number and e-mail address]:

I hereby communicate / communicate (*) that I resolve / resolve (*) of my/our (*) purchase and sale agreement relating to the following good/for the provision of the following service (*)

- Requested in (*) / received in (*)

- Name of the consumer(s)

- Address of the consumer(s)

- Signature of the consumer(s) (only if this form is notified on paper)

(*) Delete what does not matter

 If the User chooses other forms of return, the respective shipping costs will be their responsibility.

7.2. Upon receipt of the return at CORK PADEL , the amount corresponding to the amount paid for the order (sales invoice value) will be returned to the User. If you have used a promotional discount code, this amount will not be refunded, that is, the refund will only be for the amount actually paid.

7.3. The method of refunding the amount to be returned depends on the payment method used in the respective order. In the case of credit card payments, this is credited to the respective account. In other cases, when the NIB information is provided, the refund is made to the indicated bank account. The refund is made up to 14 (fourteen) days after the receipt of the will for free resolution and the receipt of the return of the good.

7.4. To be accepted the return, the good must be complete, with all its components and accessories and original packaging in good condition. The article must show no signs of use and any protective plastics may not be removed.

7.5. Returns will not be accepted if:

- The asset's protective plastics have been removed, altered or damaged;

- The good is damaged, does not have the original box or is damaged;

- The good shows signs of use or is incomplete;

- If the good has been produced/manufactured according to the User's specifications or customized.

7.6. If any of the situations mentioned in the previous article occurs, there will be no return, and the good will be sent back to the original shipping address.

8. Manufacturing defect 

8.1. The products have a warranty period defined by the manufacturer, which in legal terms is at least 3 (three) years. This period is considered from the date of delivery of the good and can only be exercised upon presentation of proof of purchase (invoice).

8.2. Products that have exceeded the period defined by the manufacturer or have defects caused by abnormal wear, bad weather, electrical discharges, negligence or accidents, poor handling, infiltration of moisture/liquids, use of non-original accessories and interventions are considered out of warranty conditions. techniques by unauthorized personnel.

8.3. In case of non-compliance, the User must communicate the defect to CORK PADEL, informing the order number, the description of the defect and enclosing a copy of the invoice/proof of purchase. The costs of returning or collecting items within the warranty period will be borne by CORK PADEL.

8.4. Upon receipt of the good, CORK PADEL will carry out a technical verification with the manufacturer and, in case of any lack of conformity, the article will be replaced at no cost to the User.

8.5. If the technical verification detects signs of misuse, and/or any problem that may have caused the defect (for example: fall, humidity, etc.) possible), assuming the respective costs.

8.6. In the case of goods outside the warranty period, the User may contact CORK PADEL to prepare the respective technical opinion for a repair quote (if possible). The repair will only start after express acceptance of the quote by the User.


9.1. The products have a warranty period defined by the manufacturer, which, under legal terms, is at least 3 (three) years. This period is considered from the date of the invoice and can only be exercised upon presentation of proof of purchase (invoice).

9.2. Products that have passed the period defined by the manufacturer or have defects caused by abnormal wear, bad weather, electrical discharges, negligence or accidents, mishandling, infiltration of moisture / liquids, use of non-original accessories and interventions are considered out of warranty conditions. unauthorized personnel.

9.3. If the product is damaged, and if it is covered by the guarantee, the User can go with the same, and respective proof of purchase to CORK PADEL - Travessa da Charneca do Algar de Água, nº111, 2495-405 Fátima in order to be evaluated and replaced if applicable.

10. Intellectual Property  

10.1. The Online Store is a registered website and the Service provided by the website itself is the responsibility of CORK PADEL.

10.2. The User acknowledges that the Service contains confidential information and is protected by Copyright and Related Rights, industrial property and other applicable legislation.

10.3. The User acknowledges that any content contained in the advertising, highlighting, promotion or mention of any sponsor or advertiser is protected by the laws regarding copyright and related rights, the laws regarding industrial property and other property protection laws, therefore any use of such content may only take place under the express authorization of the respective owners.

10.4. The User acknowledges that any content contained in the advertising, highlighting, promotion or mention of any sponsor or advertiser is protected by the laws regarding copyright and related rights, the laws regarding industrial property and other property protection laws, therefore any use of such content may only take place under the express authorization of the respective owners.

11. Service Security Conditions

11.1. The User undertakes to observe all applicable legal provisions, namely, not to practice or encourage the practice of illicit or offensive acts of good customs, such as the indiscriminate sending of unsolicited communications (spamming) in violation of the provisions of the legislation. applicable to the processing of personal data and advertising communications through automatic calling devices, and must also observe the rules for using the Service, under penalty of CORK PADEL suspending or deactivating the Service under the terms set out in point 14.

11.2. The User expressly acknowledges and accepts that the IP Network constitutes a public electronic communications network susceptible to use by several users, and as such, subject to computer overloads, therefore CORK PADEL does not guarantee the provision of the Service without interruptions, loss of information or delays.

11.3. CORK PADEL also does not guarantee the provision of the Service in situations of unpredictable overload of the systems on which it is supported or of force majeure (situations of an extraordinary or unpredictable nature, external to CORK PADEL and which cannot be controlled by it).

11.4. In the event of interruption due to unforeseeable overload of the systems on which it is supported, CORK PADEL undertakes to regularize its operation as soon as possible.

12. Suspension and deactivation of the Service / Store  

12.1. Regardless of any prior or subsequent communication, CORK PADEL may, at any time, and in its sole discretion, discontinue the provision of the Service and / or part of the Service to one or all Users.

12.2. CORK PADEL further reserves the right to suspend or terminate access to the Service immediately, in the following cases: 

a) When the User does not observe the conditions of use referred to in point 4 and others referred to in the General Conditions;

b) When CORK PADEL ceases access to the Store, upon prior notice of 15 (fifteen) days prior to the date of termination.

12.3. The suspension or termination of the Service by CORK PADEL, under the terms of the previous numbers, does not matter the right of the User or third parties to any indemnity or other compensation, and CORK PADEL cannot be held responsible or in any way encumbered, for any consequence resulting from the suspension, cancellation, cancellation of the Service.

12.4. In the situations described above, CORK PADEL will inform the User, previously so that he can, if he wishes, to safeguard the contents of his order viewing area within 3 (three) working days from the sending of the e-mail or availability of information on the Service's main page.  

13. Promotional communications 

13.1. Without prejudice to other forms of communication provided for in these General Conditions, notifications made to the User that relate to the Service, including any changes to these General Conditions, may be made to the User's email address, by SMS or telephone contact. 

13.2. The User agrees to receive any and all communication and / or notification related to the Online Store, to the address, contact telephone number and / or email address (“email”) indicated in the ordering process.

14.Technical Settings

14.1. Without prejudice to the provisions of the following number, CORK PADEL may change the Service and / or the technical conditions for providing it, as well as the respective rules of use, and must disclose such changes to the User at least 15 (fifteen) days in advance .

14.2.The version at all times in force of these General Conditions and its annexes is available on the website.

15. Communications

15.1. Whenever CORK PADEL deems it necessary or convenient to optimize the browsing experience and / or improve the connectivity conditions, it can remotely reformulate the network settings. 

15.2. Without prejudice to the provisions of the following numbers, and taking into account the innovative nature of the Service and the technological developments to which it may be subject, CORK PADEL may change its technical configurations whenever it proves convenient to adapt it to eventual technological developments.

15.3.  CORK PADEL does not guarantee the User to carry out any upgrades or improvements in the Service.

15.4. Some upgrades or new features of the Service may be available only against payment from the User and / or subscription, by the same, of Specific Conditions of use.

16. Complaints 

16.1. The User can submit any contractual conflicts, to the arbitration and mediation mechanisms that are or may be legally constituted, as well as complain to CORK PADEL of acts and omissions that violate the legal provisions applicable to the acquisition of goods.

16.2. The complaint must be submitted within a maximum period of 30 (thirty) days, counted from the knowledge of the facts by the User, being registered in the information systems of CORK PADEL that must decide the complaint and notify the interested party within a maximum period of 30 (thirty ) days from the date of receipt.

16.3. For complaints and complaints regarding purchases made, you can contact CORK PADEL by emailing [email protected]. For more information, see the website of the Directorate-General for Consumers, at  

17. Alternative dispute resolution  

In the case of disputes initiated by a consumer against a supplier of goods or service provider concerning contractual obligations resulting from contracts for the purchase and sale or provision of services, concluded between the supplier of goods established and consumers residing in Portugal and in European Union, the consumer can resort to a Consumer Dispute Resolution Entity (under the terms of article 18 of Law no. 144/2015, of 8 September).

In case of national and cross-border consumer disputes, within the scope of online, the consumer can resort to the European Consumer Center through the ODR Platform (“online dispute resolution”), with competence to resolve disputes related to contractual obligations resulting from sales contracts or online services.

18. Applicable legislation 

All purchases made on this website are subject to Portuguese law. Any conflict or divergence in the interpretation of these General Conditions will be submitted to the Lisbon District Court.   The present General Conditions were updated on 25/09/2023